No matter how organized and efficient your business and no matter how fantastic your customers are, chances are that you have at least one or two problem accounts. This is the same across the board for every business.
And unfortunately, the problem with growing your business and accumulating more customers is that the number of problem accounts will also grow.
While you are somewhat limited in your ability to force your customers to be more proactive with paying their bills, you can be more proactive in your approach to managing those problem accounts.
Save your staff time by making sure they notice these to-the-point billing and collections labels on the files of your problem accounts. These labels are printed with bright, fluorescent colors to make sure they are highly visible on file folders. In addition to alerting staff to important collection messages, they can also be placed on bills to customers, alerting them to their payment responsibilities.
Do you have any tricks that you use to motivate your problem customers?